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  • Posted: Jan 26, 2022
    Deadline: Not specified
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  • Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
    Read more about this company

     

    Customer Care Specialist

    Job Role

    • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
    • Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
    • Crafting and presenting weekly customer care reports to Leadership.
    • Documenting every interaction between customers and support team.
    • Conduct relevant surveys regarding products, services, and customer service experiences.
    • Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
    • Experience and ability collaborating cross-functionally with internal teams and stakeholders across different functions.

    Qualifications

    • A graduate of any Numerate or Administrative discipline
    • Experience as a Customer Care specialist or similar role
    • Proficiency in the use of the Microsoft office Suite.
    • Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
    • Excellent writing skills with competence in drafting responses, communiques, and feedback.
    • Excellent conflict management skills.
    • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
    • Key analytical and problem-solving skills.
    • Proficient computer skills with the ability to learn new software.

    Method of Application

    Interested and qualified? Go to Green Africa on hire.peoplehum.com to apply

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