Customer Care Service Executive at Lorache Consulting Limited

Major Deliverables

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiative
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes
• Function / Domain: Customer Service / Shop Operations
• Reporting To Place of Posting: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
• Nigeria
• Essential Attributes: Customer Focused, Result - oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Desired Attributes: Relevant Industry Experience, Been on the frontend handling customers and team. Should have Planning and organizing skills proven achiever, should have sharp business acumen

Qualifications

• Graduate / Post Graduate
• 1 to 2 years’ Experience in a similar profile