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  • Posted: Jan 26, 2022
    Deadline: Feb 26, 2022
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  • Victoria Water Services Limited (VWSL) is the first private water company in Nigeria. We commenced operations in 1990, by providing high-quality potable water, free of impurities. The company has carved a niche for itself in the provision of hygienic pipe-borne water that meets International Standard (WHO). We build Modern Water Treatment Plant, Waste Water Treatment Plant and Farm Irrigation.
    Read more about this company

     

    Customer Care Representative

    Location: Lekki-Peninsula, Lagos.

    We are seeking the services of a business/sales-oriented Customer Care Representative who would serve as the focal person for resolving all customer related queries relating to our business. He/she would be saddled with the responsibility of providing accurate product and service information to our clients whilst resolving customer complaints within record time. The preferred candidate should be a service-oriented individual who is capable of working independently in a fast-paced and procedural business environment with a zest for revenue generation.

    Responsibilities

    • Deal with all walk-in, telephone or e-mail enquiries professionally
    • Opens customer accounts for new clients and maintains a well-organised database of clients
    • Resolve customer-related queries within approved time limits
    • Maintain a record of customer interactions, process all queries related to customer accounts and file documents appropriately (both physically and virtually)
    • Collaborate with the security department to keep a detailed record of check-in and check-out time of visitors
    • Ensure the reception and all common areas are neat and presentable at all times
    • Regularly review existing standards and procedures in line with your job while implementing best practices to ensure customers satisfaction.

    Requirements

    • Minimum of 3 years post-qualification work experience in a relevant role
    • Proven experience of working as a Relationship or People Manager
    • Tech-savviness and apt proficiency with the use of Microsoft Office Suites
    • Willingness to go the extra mile to resolve customers queries
    • Customer service background in any service-oriented firm is required
    • Must be customer-centric and emphatic in dealing with people
    • Must be very conversant with relevant CRM tools
    • Possession of relevant Professional Certifications in Customer Service or People Management is Compulsory
    • A Bachelor’s degree/HND in Humanities, Social Sciences, People Management or relevant field

    Note that only qualified candidates will be contacted.

    Method of Application

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