Customer Care Representative at The Paper Packaging Company

Role Description

• The Customer Care Representative is a full-time, on-site role based in Lagos.
• This role is responsible for responding to customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and services.
• The representative will handle complaints, resolve issues promptly, and follow up to ensure customer satisfaction.
• Daily tasks include maintaining records of customer interactions, coordinating with internal teams (such as sales, logistics, and operations) to resolve service issues, and escalating complex problems when necessary.
• The role also involves proactively gathering customer feedback, recommending improvements to processes, and supporting a positive, customer-first experience that aligns with TPPC’s sustainability mission.

Qualifications

• Strong customer-facing abilities, including Customer Service and Customer Support skills.
• Effective Communication skills, both verbal and written, to interact clearly with customers and internal teams.
• Excellent Interpersonal Skills and a focus on Customer Satisfaction, with the ability to build trust and rapport.
• Ability to manage multiple inquiries, prioritize tasks, and maintain accuracy in a fast-paced environment.
• Comfort using CRM tools, email platforms, and basic office software to document and track customer interactions.
• Problem-solving mindset, with attention to detail and a calm, professional approach under pressure.
• Previous experience in customer care, call center, or a client-facing role is an advantage.
• Interest in or familiarity with sustainable products or manufacturing is a plus.
• Minimum of a high school diploma; a post-secondary qualification in Business