Customer Care Representative at Proxynet Communications Limited

Qualifications & Requirements

• Basic qualification should be OND / HND
• Must be Excellent in use of Computer ( all office package) 
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
• Following up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media..
• Build customer database.
• Act as the company gatekeeper.
• Sell products and services via cold calls and emails and social media
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Take and prepare minutes of meetings
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills