Customer Care Representative at LEAM Consulting Limited

Job Responsibilities

• Manage incoming phone calls and messages.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions/alternatives within the time limits and follow up to ensure resolution.
• Confirm laundries and inspect the quality of wash and fold, wash and iron and drycleaning.

Requirements

• OND / HND / B.Sc in any relevant field.
• Minium of 1 year experience as a customer representative or any related role.
• Experience working in a laundary company or hospitality sector is an added advantage.
• Relationship management skills and openness to feedback.