Customer Care Representative at Kylian ERP

Job Overview: 

As a Customer Care Representative at Kylian ERP, you will be the first point of contact for our clients, ensuring that they receive timely, accurate, and helpful assistance. You will play a vital role in maintaining high levels of customer satisfaction by addressing enquiries, troubleshooting issues, and providing guidance on our ERP products. This role requires excellent communication skills, a strong customer focus, and the ability to manage multiple tasks in a fast-paced environment. 

Key Responsibilities: 

• Respond promptly to customer enquiries via phone, email, and live chat, providing clear and accurate information. 
• Troubleshoot and resolve customer issues related to Kylian ERP systems, ensuring a quick and effective solution. 
• Assist customers with navigating our ERP products, offering guidance and technical support as needed. 
• Maintain detailed records of customer interactions and issues in the CRM system. Escalate complex or unresolved issues to the technical support or product development teams, ensuring a seamless resolution process. 
• Follow up with customers to ensure that their queries or issues have been successfully resolved. 
• Provide feedback to internal teams on recurring customer concerns to help improve product performance and customer satisfaction. 
• Participate in regular training sessions to stay updated on product features and company policies. 

Qualifications & Skills: 

• Proven experience in a customer service or support role, ideally within the technology or software industry. 
• Excellent verbal and written communication skills. 
• Strong problem-solving abilities with a customer-first mindset. 
• Ability to multitask and manage time effectively in a dynamic environment. Proficiency in using CRM systems and basic office software (Microsoft Office Suite). High attention to detail and the ability to work under minimal supervision. A team player with a positive attitude and willingness to go the extra mile for customers. 

Education & Experience: 

• Bachelor's degree 
• A minimum of 2 years’ experience in a customer care or technical support role. Familiarity with ERP systems or software solutions will be an advantage. 

Benefits:

• Competitive salary with opportunities for performance-based bonuses. 
• Career progression and continuous professional development opportunities. Flexible working options, including hybrid work arrangements. 
• Comprehensive benefits package, including private healthcare and pension scheme. A supportive and collaborative team environment.