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  • Posted: Sep 20, 2022
    Deadline: Dec 31, 2022
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    Vision To create the most respected, dynamic & innovative IT and ITes global company. To develop "customers for life” by earning their loyalty by anticipating, listening and responding to their needs. To provide an enriching environment of trust, cooperation & mutual respect for all stakeholders. To create significant value for our customer...
    Read more about this company

     

    Customer Care Representative

    Job Description

    • Manage large a mounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers.

    Requirements

    • Candidates should possess a Bachelor's Degree, HND or OND qualification with 0 - 1 year work experience.

    Salary
    N30,000 - N50,000 / month.

    Method of Application

    Interested and qualified candidates should send their CV to: isonrecruitment.ibadan@isonxperiences.com using the job title as the subject of the mail.

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