Customer Care Representative at Havana Group

Job Description
Client Support & Communication:

• Respond promptly to client inquiries viacalls, emails, and social media.
• Handle concerns and complaints professionally, ensuring quick resolution.
• Provide accurate information about the our services, media campaigns, and PR processes.

Relationship Management:

• Serve as the first point of contact for clients, media personnel, and partners.
• Assist in maintaining long-term relationships with clients and stakeholders.
• Ensure clients receive timely updates and support.

Media & Public Relations Support:

• Coordinate communications between clients and teams.
• Assist in scheduling client interviews, press releases, and media events.
• Manage media inquiries and direct them to the appropriate department.

Record-Keeping & Reporting:

• Maintain accurate records ofcalls, emails, and client interactions.
• Track client concerns and escalate unresolved issues to management.
• Generate reports on client satisfaction, common concerns, and service improvements.

Crisis Management Support:

• Assist in handling client or media-related crises professionally.
• Provide timely updates to customers during crisis situations.
• Follow the our crisis communication guidelines.

Administrative & Miscellaneous Duties:

• Assist in onboarding new clients by guiding them through processes.
• Collaborate with other departments to improve service delivery.
• Stay updated on the latest industry trends and best practices.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2 - 5 years relevant work experience.