Customer Care Representative (Entry-Level) at Hoop Telecoms

Job Summary
Are you tech-savvy, a great communicator, and looking to start your career in the fast-paced world of Telecommunications?

• We are looking for an energetic Customer Care Representative to join our frontline team. In this role, you will learn the "ins and outs" of mobile networks and help our subscribers solve everyday connectivity and billing challenges.
• No prior telecom experience is required, we provide full training!

Key Responsibilities

• Respond to incoming customer inquiries regarding SIM cards, data plans, and basic phone settings.
• Quickly learn to navigate our internal CRM system to log calls and update customer files.
• Help customers with simple issues like "no signal" (resetting network settings) or "lost SIM" (explaining the replacement process).
• Identify complex technical problems that you cannot solve and "hand them off" correctly to the senior technical team.
• Stay up-to-date on our latest data bundles and promotional offers to explain them clearly to customers.

Required Skills

• Computer Literacy: Must be comfortable using a computer, typing quickly, and using web browsers.
• Clear Voice & Tone: Ability to speak clearly and maintain a friendly, helpful "phone voice" even during busy hours.
• Patience: A natural ability to listen to customers without interrupting.