Customer Care Representative at Blume Nigeria Limited

Description

• We are seeking a proactive and service-driven Customer Care Representative to join our team.
• The ideal candidate is a young, smart, and articulate lady with strong analytical skills, excellent communication abilities, and proficiency in Microsoft Excel.
• She will serve as the primary point of contact for customers, ensuring timely resolution of inquiries and delivering exceptional customer experience.

Key Responsibilities

• Handle customer inquiries, complaints, and requests professionally through phone, email, and other communication channels.
• Maintain accurate customer records and update internal databases.
• Track, analyze, and report customer feedback and service performance using Excel.
• Follow up on orders, deliveries, and customer concerns to ensure timely resolution.
• Collaborate with the sales, warehouse, and logistics teams to enhance service quality.
• Provide product and service information to customers clearly and confidently.
• Contribute to continuous improvement initiatives for customer satisfaction.
• Prepare weekly and monthly customer service reports.

Requirements & Qualifications

• Minimum of OND / HND / B.Sc Degree from a recognized institution.
• Maximum age: 30 years.
• Strong analytical skills and ability to interpret data.
• Excellent command of English (oral and written).
• Proficiency in Microsoft Excel and other basic office tools.
• Ability to speak other Nigerian languages is an added advantage.
• Good interpersonal skills with a customer-centric mindset.
• Ability to work under pressure and manage multiple tasks effectively.
• Gender Preference: Female (for gender balance).

Preferred Attributes:

• A positive attitude with strong problem-solving abilities.
• Well-organized, proactive, and detail-oriented.
• Friendly, calm, and professional disposition when dealing with customers.

Salary
N110,000 - N150,000 monthly.