Customer Care Representative at AIG Media Pro

We are seeking a Customer Care Representative to provide excellent customer service and support to our clients. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience.

If you have strong communication skills and a passion for customer satisfaction, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
• Provide accurate information about company products and services.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with internal teams to improve customer service processes.
• Conduct customer satisfaction surveys and gather feedback for service improvement.

Salary range: ₦100,000 - ₦180,000