Customer Care Representative at Legal Afrik Consult (LAC Limited)

LAC Limited is a leading e-commerce company dedicated to providing exceptional customer service and a seamless online shopping experience. We take pride in delivering high-quality products to our customers and ensuring their satisfaction every step of the way.

Position Overview:

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will be responsible for assisting our customers, resolving inquiries, and ensuring that each customer interaction reflects our commitment to excellence.

Key Responsibilities:

• Provide top-notch customer support through various communication channels, including phone, email, and chat.
• Assist customers in navigating our website, placing orders, and resolving any issues or concerns they may have.
• Respond promptly and professionally to customer inquiries, complaints, and feedback.
• Maintain a thorough knowledge of our product catalog to provide accurate information and recommendations to customers.
• Collaborate with other teams, such as logistics and warehouse, to ensure timely order processing and delivery.
• Process returns, refunds, and exchanges following established procedures.
• Identify opportunities for process improvements and share customer feedback with the team to enhance the customer experience.
• Uphold our company's values and commitment to delivering exceptional service with every customer interaction.

Qualifications:

• High school diploma or equivalent (associate's or bachelor's degree is a plus).
• Proven experience in a customer support or customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer support software and tools.
• Empathy and patience when dealing with customer inquiries and concerns.
• Detail-oriented and committed to providing high-quality service.

Benefits:

• Competitive salary and performance-based bonuses.
• Ongoing training and development opportunities.
• Collaborative and dynamic work environment.