Customer Care & Project Manager at Phillips Consulting

Role Summary

• To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre and post-sales process.
• This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

Job Responsibilities

• Oversee the successful implementation of projects from inception to implementation.
• To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
• To respond to or properly direct customer requests to the appropriate party – from major Requests for Quotation to minor requests for changes or inquires.
• To coordinate and communicate with all necessary internal departments, such as Production, Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution.
• To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
• To proactively seek ways to improve workflow & work processes, including identification of improved ways to enhance the Organization’s customer service function.
• To provide regular updates on account strategy, status, and performance to the Management.

Professional & Technical Capabilities

• B.Sc. in relevant fields and must have completed a Diploma.
• Possess 5 years’ work experience in a Multi-National Company environment, preferably in the cellular industry.
• Customer-oriented with an outgoing and pleasant personality.
• Experienced in presenting and communicating to internal & external customers, to generate interest and engage them during presentations.
• Result-oriented and self-motivated with the ability to work independently and under pressure in a fast paced environment
• Pays strong attention to detail
• Possesses strong negotiation and project management skills
• Possess basic engineering and IT-related knowledge
• Possess basic engineering knowledge / experience.

Required Competencies:

• Administration
• Expense Management
• Job Knowledge
• Human Resource Manager
• Communication/Interpersonal Skills
• Leadership
• Teamwork
• Managing Change and Improvement
• Decision Making/Problem Solving
• Customer Responsiveness
• Development of Subordinates
• Business Knowledge.

Salary
N900,000 / Monthly Gross.