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  • Posted: Nov 10, 2021
    Deadline: Nov 18, 2021
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  • We are a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time.
    Read more about this company

     

    Customer Care Personnel

    Location: Sangotedo, Lagos

    Responsibilities

    • Manage incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Online customer management and ability to resolve issues.

    Requirements

    • OND qualification with relevant work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Residence within Lekki / Epe Axis is a criteria.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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