Customer Care Officer at Jobgam Technologies

Duties

• Answer any questions the customer may have about available products and services.
• Listen to clients' and subscribers' concerns and complaints with the goal of identifying the causes of the problem.
• Select appropriate responses to issues and work quickly to resolve them.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

JOB QUALIFICATIONS

• Must be resident in River State or willing to relocate.
• A minimum of 1 year Call center or customer service experience preferred
• Willingness to participate in training before hire and on-the-job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Basic knowledge of computer software and office systems
• Ability to thrive in a dynamic tech environment, multitasking while keeping the focus on the customer.