Customer Care Intern at First Excelsia

Industry: Tech

Our client, an innovative research and development company with trendsetting products in the education and health sector, is seeking to recruit for a Customer Care Intern position.

The suitable candidate would learn the essential processes of quality customer service and swift customer engagement and be exposed to creative things in the industry.

This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.

Job Description:

• Resolve product or service problems by clarifying client/customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carry out other tasks (s) as assigned

Person Specification:

• BSc/HND in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.