Customer Care Executive (ISP) at Ascentech Services Limited

Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager

Experience: Experience 2 to 3 years as a customer care executive in an ISP/Telecom company

Job Summary:

Our client, a reputed company in the Internet Service Provider (ISP) Industry is recruiting to fill the position of a Customer Care Service Executive.

Job Responsibilities:

• First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management
• Follow-up with the relevant department should in case there is any delay, escalate at deviations
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure Daily Operational Reports are prepared and submitted in time
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Share improvisations with management that can be replicated at all locations/processes
• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills, also a sharp business acumen
• Qualified and interested candidates should send CVS to cv@ascentech.com.ng using the job title as the subject.