Customer Care / Admin Officer at Grace Moni Limited

Key Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Manage travel bookings, reservations, and ticketing.
• Provide accurate information on travel packages, visa processes, and company services.
• Maintain client records, reports, and proper documentation.
• Support day-to-day administrative tasks within the office.
• Resolve complaints professionally and ensure customer satisfaction.
• Assist management in coordinating travel-related activities and operations.

Requirements

• Minimum of OND/HND/B.Sc. in Business Administration, Tourism, or related field.
• Previous experience in Customer Service or Administrative roles is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Passion for the travel and tourism industry.