About the Job
Churchgate Group is looking for high-discipline CRM & Sales Operations Associates to manage the daily execution of the sales pipeline within our CRM system. This is not a sales role. It is a high-ownership execution role for someone who ensures that every lead is captured, tracked, followed up, and never dropped.
You will be the operational heartbeat of the sales team. We are looking for young, intelligent, trainable candidates who are highly detail-oriented, tech-savvy, and take pride in making sure things don\'t fall through the cracks.
What You Will Do
You will be responsible for the daily discipline that keeps our sales engine running.
Your responsibilities will include:
- Log, update, and maintain all leads and client interactions in the CRM
- Ensure 100% data accuracy and completeness
- Track movement of leads across pipeline stages
- Identify and flag stalled or inactive leads
- Monitoring response times and follow-ups by sales executives
- Ensure no lead is unattended beyond defined timelines
- Prompt team members on pending actions daily
- Upload and manage leads from marketing campaigns
- Segment and organize leads for targeted outreach
- Generate daily and weekly reports from the CRM
- Track key metrics: lead volume, response time, conversion rates
- Prepare call lists and follow-up schedules
- Ensure all activities are properly recorded in the CRM
- Enforce CRM usage across the sales team
What Success Looks Like
Success in this role will be measured by real outcomes, including:
- 100% lead capture and tracking
- 98%+ CRM data accuracy
- Zero unattended leads
- 95%+ response within SLA
- Daily and weekly reporting accuracy
- Clean, structured pipeline data at all times
What We Are Looking For
We are looking for an execution-obsessed operator, not a strategist.
The right candidate will likely have:
- 0–2 years of experience OR a fresh graduate
- Minimum academic qualification: First Class or 2:1 ONLY
- Strong Excel / data handling ability
- Demonstrated attention to detail (must provide evidence)
- Highly organised and structured mindset
- Tech-savvy and quick to learn new tools
- Strong discipline and follow-through
- Confidence to prompt and remind team members professionally
Requirements
Preferred Background
- Internships in Operations, Data/Admin, or Marketing Support
- Evidence of working with structured data or reports
- Experience with Excel, Google Sheets, or any CRM tool
Education
- Bachelor's degree in any discipline
- Minimum requirement: First Class or Second Class Upper (2:1) ONLY
- Relevant certifications in data management or Excel are a plus.
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