Credit Representative at Engie Africa

Responsibilities, Deliverables and Activities Key
Responsibilities:

• Customer engagement - Bounce backs & Repossessions for defined customers
• Customer engagement - Customer surveys based on different parameters

Deliverables and Activities:

• Mobile Money Development - Build Mobile Money Network in defined locations
• Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
• Continuous improvement of Customer Finance field processes
• Overall Responsibility for Credit performance in assigned locations

Required Skills & Experience

• Degree or Diploma in a relevant field
• Previous experience in loan collection is an added advantage
• Knowledge of the service area geographies.
• Skilled in both verbal and written communications.
• Skilled in customer relations, negotiations and problem solving.
• Demonstrated high levels of maturity
• Team player who is able to work independently
• Demonstratehonesty and integrity.
• Fluency in English and local language(s) in assigned region

Highly Desired Skills:

• Experience with excel and Powerpoint added advantage
• Community work experience.