Credit Control/Customer Service Officer at Willers Solutions

RESPONSIBILITIES

• Processing invoices.
• Preparing statements and reports for the company accountant.
• Managing the sales ledger.
• Liaising with customers and the sales team.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Setting up the terms of credit for new clients.
• Responding to client inquiries.

REQUIREMENTS

• Minimum of BSc or HND in finance, accounting, or mathematics.
• Previous work experience as a credit controller.
• Proficient in Accounting and Office software.
• Ability to deal with problematic clients.
• At least 1 year experience in invoicing process using ERP software.
• Comfortable using computers.