Credit Collections Associate at Remedial Health

Category: Operations & Finance

About the Role

• Credits Collection Associate is solely responsible for retrieving all outstanding defaults from existing customers and work with them to develop plans to pay back those debts.

Job Description

• Keep track of customer accounts to identify outstanding debts
• Plan course of action to cover outstanding payments from customers
• Communicate with customers that are owing to negotiate payoff deadlines/payment plans and to inquire of their payment status by phone
• Track down defaulters and prevent repeated payment negligence by working out and agreeing on practical debt payments
• Create and establish trust with defaulters to avoid defaulting in the future.

Requirements
Person Specification:

• 2-3 years’ work experience (banking or financial services sector is a bonus)
• Experience in a Microfinance bank is an advantage
• Proven experience as a debt/recovery collector (FMCG, Pharmaceutical sector is a bonus)
• Proficiency in the use of Microsoft Office Suite and Accounting software.

To succeed in this role, you should:

• Have the ability to multitask
• Possess strong communication (writing and verbal), analytical and negotiation skills.