Creative Admin/Customer Service at BT Technologies Limited (BTT)

About the Role

We’re looking for an energetic and organized Admin/Customer Service Officer to join our small but mighty digital agency team. You’ll be the backbone of our operations—keeping things running smoothly behind the scenes and being the friendly face (and voice!) for our clients. If you love solving problems, enjoy a fast-paced startup vibe, and want to grow with us, this is your chance.

Key Responsibilities

Administrative Duties:

• Office Management: Keep our workspace tidy and stocked—manage supplies (e.g., stationery, snacks), coordinate repairs, and welcome visitors with a smile.  
• Documentation: Maintain records (e.g., invoices, contracts) in Google Drive, update expense logs, and file physical copies when needed.  
• Scheduling: Arrange team meetings, client calls, and training sessions using tools like Calendly and Google Calendar.  
• Support: Assist with invoicing, expense tracking, and other admin tasks as we grow.

Customer Service Duties:

• Client Communication: Respond to inquiries (email, WhatsApp, phone) within 24 hours, escalate complex issues to the team, and send regular project updates.  
• Onboarding Support: Help new clients feel at home—send welcome emails, collect assets, and log details in HubSpot.  
• Satisfaction Check-ins: Follow up with clients post-project, gather feedback, and report to the Team lead.  
• Problem Solving: Handle basic client requests or coordinate with the team for bigger fixes.

Required Qualifications

• Education: Minimum of OND or HND in Business Administration, Office Management, or related field (BSc is a plus but not required).  
• Experience: 1-3 years in admin or customer service roles (startup experience is a bonus, but fresh talent with hustle is welcome!).  
• Skills:  
  • Strong organization and multitasking—juggle tasks like a pro.  
  • Excellent communication—write and speak English clearly.  
  • Tech-savvy—comfortable with Google Workspace (Docs, Sheets, Drive), email, and learning new tools (e.g., HubSpot, Pumble).  
  • Problem-solving—think on your feet and stay calm under pressure.  
  • Friendly vibe—make clients and team feel valued.
• Nice-to-Haves:  
  • Basic knowledge of AI tools or digital services (we’ll train you!).  
  • Experience with invoicing or CRM.

What We Offer

• Competitive compensation package
• Professional development opportunities
• Collaborative work environment
• Chance to shape the technical direction of a growing company
• Modern office space in Ibadan
• Work with cutting-edge technologies

Location

This is an in-office position based at our headquarters in Ibadan, Nigeria.