Counter Services Representative at Citi

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

• Analytical
• Adaptable
• Logical
• Quick-thinking
• Multi-tasker
• Efficient

Responsibilities

The Counter Services Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team. The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Responsibilities:

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience
• Pass basic induction and operations training

Education:

• First degree in any discipline