Corporate IT Senior Associate at Pagatech Limited

Location: Yaba, Lagos
Sector: Financial Services
Employment type: Full time
Reporting Line: CIT ManageR
Department: People Operations

About the Role

• The CIT Senior Associate will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. 
• He/She will monitor and maintain the computer systems and networks of the organization. It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.

Responsibilities and Tasks

• Network Systems (NS)
• Design and manage the Windows Domain Network
• Support Voice and Data Communication on the corporate network
• Server and Network Administration
• Monitor and test CIT network performance for potential bottlenecks, identify possible solutions, and work to implement fixes.
• Participate in the design, upgrades and implementation of call center solutions
• Preserve assets, maintain security, backup, control structures and redundancy
• Hardware Systems (HS)
• Server machines and Networking Hardware and Servers
• Enterprise & Software Systems (ESS)
• Install, configure, test and maintain software / hardware and system management tools
• Manage corporate application and user creation e.g. email, box e.t.c.
• Support the Platform infrastructure installations, maintenance and remediation efforts
• Participate in the design, upgrades and implementation of call center solutions
• 1st Level Functional Support: requests & Incident Management on NS, HS and ESS as assigned through Service desk
• 2nd Level Functional Support: Problem Management on NS, HS and ESS
• Liaising with 1st level functional support and 1st level hierarchical support for change/release management
• KPI Report Generation
• Attendance and Participation at CIT Team meetings

Other Responsibilities:

• As may be assigned by Paga Management
• As a resource in CIT and/or Cross Team projects
• Participation in OKR as assigned

Knowledge and Skill Requirements

• Bachelor's Degree in an analytical field such as Information Technology, Computer Engineering, Computer Science, etc. Masters will be an advantage
• At least 5 years work experience
• Experience in Networking, PC troubleshooting and diagnosing faults
• Working with a Linux OS will be an advantage
• Must have completed the mandatory NYSC
• Expert knowledge of Microsoft office is essential
• Prior work experience gained in service desk or support desk is advantageous.
• Managing people
• Initiative
• Self- driven and hardworking
• Organized
• Ability to work under pressure and to strict deadlines
• Multitask and manage competing priorities
• Good team player
• Flexibility
• Take ownership for workload and is proactive in approach
• Creative and resourceful
• Good team player
• Flexibility
• Manage time effectively, personally and on behalf of others
• Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
• Demonstrate sufficient self-awareness to identify personal strengths and areas for development
• Ability to analyze and problem solve
• Professional manner
• Attention to detail.