Coordinator, Sample Collection at eHealth Systems Africa

Department: Operations
Division: EHA Clinics
Reports to: Assistant Manager, Operations

Summary of Job

• The Sample Collector Coordinator reports to the Assistant Operations Manager of the clinic. S / he will undertake all operational and clerical duties in line with her outline Job description and will be responsible for the smooth running of COVID-19 sample collection.

Essential Duties and Responsibilities

• To perform this job successfully, s / he must be able to perform each essential duty satisfactorily. Other duties may be assigned:

Administrative Duties:

• Triage of patients requiring COVID-19 tests.
• Creation of patient profile, adequate filling of triage information, and requesting lab tests on an Electronic Medical Record (EMR) system.
• Creation of sample labels on sample bottles
• Collection of nasopharyngeal and oropharyngeal samples for the COVID-19 test.
• Proper sample handling, cold chain management, and reporting to the laboratory on the number of samples collected.
• Ensuring sample collection logs are accurate and up to date
• Daily reconciliation of collected samples with laboratory
• Resolving all issues related to sample collection and testing
• Managing schedules of sample collectors
• Oversightand supervision of sample collectors, ensuring consistent high-quality service delivery and escalating disciplinary issues of sample collectors to the Line Manager.
• Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Participate in voluntary community health activities to promote, maintain, and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.

Qualifications & Training

• Bachelor's degree in a health-related discipline.
• Knowledge of basic medical terminology
• Competent use of technology and work tools
• Knowledge of Infection Prevention and Control practices

Customer Service Requirements:

• Must have good customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated, and patient.
• Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure.
• Must be able to review, analyze, and respond to the different situations they encounter daily.

Work Experience:

• Prior experience working in a sample collector or laboratory role
• At least 2 years experience in a supervisory role

Desirable Requirements:

• Certification in Customer Service Management

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic, and Supportive
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Remuneration & Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.