Coordinator, Release Management at MacTay Consulting

Job Description

• Responsible for integrating IT Release management activities into the overall project and demand management plan.
• Drive faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.
• Innovative approaches to the analysis of information and generation of useful information from it.
• Coordinate and manage the process of planning, building, testing and deployment of hardware, application and software and version control and storage of software and releases
• Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the patch management process to guide against viral attack
• Ensure the effective monitoring of patches deployed in the environment
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
• Experienced in the integration of ITIL processes (Change, capacity and availability, service monitoring and reporting, service asset and configuration, demand management to the release management process
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Maintain standard environment for UAT, PROD, DR with adequate records, documents and evidences updated within ITSM tool
• Produce ad hoc resource usage reports and analysis
• Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders

Requirements

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification (ITIL Foundation)
• Tool Usage:
  • Experienced in the utilization of with collaboration tools such as JIRA, confluence, Azure DevOps etc
  • Experienced in managing software deployment pipelines, and deployment technologies such as git, Jenkins, etc
• Minimum of 3 years experience in area of specialisation with experience working with people
• Experience in a medium organisation
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Minimum of 1 year Release Management Experience
• Project management Experience
• Experience in handling Release management issues and working with a range of service providers
• Understanding of service delivery and service support environments