Fresh Vacancies at MacTay Consulting

Job Responsibilities

• Increase Company's market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process - from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to company's quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the compnay'sdata products and services.

Qualifications

• Candidates should possess a Bachelor's Degree
• 3 years working experience in the area of specialisation; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel and PowerPoint.
• Fluent in English.

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Job Description

• Responsible for integrating IT Release management activities into the overall project and demand management plan.
• Drive faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.
• Innovative approaches to the analysis of information and generation of useful information from it.
• Coordinate and manage the process of planning, building, testing and deployment of hardware, application and software and version control and storage of software and releases
• Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the patch management process to guide against viral attack
• Ensure the effective monitoring of patches deployed in the environment
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
• Experienced in the integration of ITIL processes (Change, capacity and availability, service monitoring and reporting, service asset and configuration, demand management to the release management process
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Maintain standard environment for UAT, PROD, DR with adequate records, documents and evidences updated within ITSM tool
• Produce ad hoc resource usage reports and analysis
• Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders

Requirements

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification (ITIL Foundation)
• Tool Usage:
  • Experienced in the utilization of with collaboration tools such as JIRA, confluence, Azure DevOps etc
  • Experienced in managing software deployment pipelines, and deployment technologies such as git, Jenkins, etc
• Minimum of 3 years experience in area of specialisation with experience working with people
• Experience in a medium organisation
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Minimum of 1 year Release Management Experience
• Project management Experience
• Experience in handling Release management issues and working with a range of service providers
• Understanding of service delivery and service support environments

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Job Description

• Process all departmental cash advances and expense reimbursement.
• Co-ordinate the departmental common drive to ensure organized records and appropriate access and rights to respective team members and channel teams.
• Maintain the consolidated regional field coverage plans and track implementation through daily and weekly reporting by respective team members.
• Maintain consolidated device records for the Sub Region - Sim Registration, Nin Enrollment and all devices belonging to the business in the Sub Region
• Collate all team members reports to ensure timely and organized feedback to respective channel units on program and activities undertaken.
• Assist in providing reliable and efficient administrative support services.
• Raise all requisitions for the department.
• Administration support for reception management
• Ensure security of records (files) and archival systems.
• Custodian of channel databases within the region- conduct regular updates and ensure usability.
• Organizing Staff travel and accommodation.
• Assist in preparing required reports in support of business operations and management decisions.
• Issue Resolution (Escalation & Follow up)
• Log all faults to relevant teams for resolution
• Engage relevant stakeholders to ensure timely resolution of all faults
• Escalate customer issues and ensure resolution and feedback to the sales team.
• Ensure good work relationship with stakeholders
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with the company values.

Requirements

• 1 - 3 years working experience
• Experience working in a small to medium organization
• Customer services, Sales & business analysis experience will be an added advantage
• B.Sc / HND in Social Sciences or any Business - related disciplines