Coordinator - Device Logistics and Support, Fixed Broadband at MTN Nigeria

Job Description

• Manage device quality surveys and ensure end-to-end tracking of device availability at the channels
• Develop and continuously update device allocation/availability plan by channel, cycle and quarter
• Align with sales teams to ensure consistent sales activities to drive uptake 
• Engage the regions to follow up on device allocation requirements, swaps, returns etc.
• Track channel device performance to target/allocation 
• Execute on all periodic device related initiatives 
• Manage relationship with NWK,MKT,IT and other service providers
• Ensure optimal customer experience on all broadband devices  
• Develop on-ground feedback and survey mechanism with broadband  customers 
• Work with regional field sales staff in the area of logistics and planning to undertake effective sales activities
• Work with marketing, IT, and NWK to ensure device quality management

Education

• First Degree in Social Sciences or Engineering
• Fluent in English.

Experience:
3 - 7 years’ experience which includes:

• Experience in project planning, engineering, sales/marketing or related function
• Proficiency in Microsoft Office Tools (Word, PowerPoint and Excel)
• Telecoms experience would be an advantage
• Experience working in a medium organization.