Coordinator - Availability and Capacity Management, Information Technology at MTN Nigeria

Job ID: 2329

Description

• Produce Enterprise Capacity Plan for the Information Technology (IT) division
• Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
• Monitor, trend, analyze and recommend necessary requirement to optimize systems performance 
• Store capacity management data and ensure optimization of system resources
• Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
• Cataloging capacity requirements for various business services
• Ensure high availability and effective redundancy to support core and mission critical application and service
• Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
• Produce annual availability plan for the information systems division with quarterly reviews
• Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
• Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
• Trend and report system event and escalate exceptions
• Define the monitoring baselines for all monitored system requirements
• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues 
• Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
• Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
• Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
• Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
• Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
• Review business requirements and ensure that system supporting the business services performs optimally
• Build the annual infrastructure growth plan in line with business projections

Education

• First Degree in any related discipline 
• ITIL Foundation certificate at the minimum
• Operating System Certification preferably Oracle or Windows
• Fluent in English

Experience:
3 - 7 years experience which includes:

• Experience working in a medium-sized organization 
• Knowledge of BMC ESM tools 
• Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
• IT availability management
• Performance testing and capacity planning work experience in a technical discipline
• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
• Broad understanding of platforms (ESM), associated products and common IT management process