Coordinating Officer at LEAD Enterprise Support Company Limited

Job Objective / Summary
To oversee and coordinate the operations in the branch for effective customer service and business performance:

• General supervision of the business development/marketing and operations arms of the branch to meet branch set targets.
• To adhere to high ethical standard and compliance with all regulations and applicable laws
• Ensure all credit disbursement pass through the organization’s defined processes and procedures to avoid undue exposure of branch credits to loss.
• Ensure adequate and timely measures are put in place for remedial and loan recovery actions on delinquent accounts to minimize branch non performing risk assets.
• Ensure that all complaints from customers and potential customers are attended to and resolved promptly.
• Mobilize all human and material resources of the organisation to meet periodic profit targets.
• Ensure Branch delivers efficient and courteous services in line with processes and procedures.
• Ensure detail and effective monitoring of vault, cash and bank transactions.
• Ensure maintenance of viable relationship with existing and potential customers to satisfy their needs and keeps them delighted, retained and committed to the organisation.
• Ensure that clients are aware of any new products introduced by the organization.
• Ensure timely and effective resolution of staff and clients’ conflicts, complaints and issues in the branch.
• Attend to emerging issues in the branches promptly.
• Responsible for overall planning and inspection of cash operations and approved transactions.
• Any other task as may be assigned by management from time to time

Key Performance Indicators:

• Quality of Loan Portfolio in respect to PAR
• Client retention ratio
• Compliance & audit rating
• Customer Satisfaction rating
• Percentage performance relative to budget in all operational fronts

Requirements

• Education: A good bachelor degree or equivalent
• Experience: Minimum of five (2) years post-qualification experience.

Knowledge:

• Basic accounting and budgeting knowledge
• Good computer literacy
• Knowledge of organizational policies
• Knowledge of industry and competitive environment
• Good knowledge of the bank’s products and services

Skills / Competencies:

• Marketing skills
• Relationship Management
• Leadership skills
• Organization and Planning
• Communication skills
• Team Spirit/Team Building
• Initiative, creativity & being proactive