Controller, Inventory (Order Processing) at DP World

Job Function

• This role involves functional responsibility to the Customer Service Manager for several key aspects of inventory management and workflow optimization in a warehouse setting.
• This includes maintaining electronic inventory records on ERPs such as SAP and ELM.
• Key responsibilities also include providing necessary information to optimize warehouse workflow, posting receipts and waybills, raising issue notes and invoices, and conducting stock reconciliation.

Key Performance Areas
Order Fulfilment:

• Posts stock transactions on WMS or ERP in accordance with clients’ SOPs.
• Ensuring real time posting of all receipts/waybills, issues/invoices into the system.
• Ensures tracing and documentation of waybills/invoices/stock issue notes raised for tracking or audit.
• Ensure the appropriate allocation of storage locations to support proper warehouse arrangement and optimize space utilization in the warehouse.
• Ensure to process orders from client: from point of receipt to issuance on warehouse ERP.
• Issue warehouse stocks to fill requisitions as required.
• In conjunction with the CSM and clients’ representatives, establish delivery priorities and delivery destination points through coordinated activities.
• In conjunction with the Quality Assurance Pharmacist/CSM update stock expiry status (Stock Expiry Reports), damaged, expired stock etc and effect WMS transition into the damaged/expired status before physical movement of affected stocks in the quarantine bay.

Stock Management & Reporting:

• Support in preparing documentation for physical inventory checks on a regular basis and resolving inventory discrepancies promptly as may be required.
• Investigates stock discrepancies against the system record.
• Escalate to CSM all observed discrepancies in cycle count and stock count reconciliations within 24 hours.
• Reconciling and correcting stock discrepancies as may be directed by the CSM.
• Track and report on stock shelf life (Expiry report) to the clients.
• Prepares consolidated reports and update clients on daily/weekly/monthly bases with respect to stock balance (on sellable/usable, expired, and damaged) as may be directed by the CSM.

Assets:

• Ensure the protection of the company’s assets against careless handling and fraudulent practices.

HSE:

• Shall promote a culture of safety and align with MDS HSEQ policy and guidelines.
• Participation in TQS and HSE meetings and carrying out our agreed action points.

Requirements
Qualifications Required:

• Bachelor’s Degree/  HND in Business Administration, Supply Chain Management, Logistics, or any related field.

Experience and Skills Required:

• Minimum of 1 - 2 years post-qualification experience in warehousing, inventory management, supply chain operations, and customer service.
• WMS experience.
• Inventory management.
• Process or workflow management.
• Order fulfilment.
• Proficient with the Microsoft Office suite or related software.