Control Room Operator at Avant Halogen

Location: Ilupeju, Lagos

Job Introduction / Purpose

• To support Stanbic IBTC with a 24-hour Security service with the management and liaison of a professional Control Room operation
• Preparation and execution of Control Room Policies and Processes in conjunction with Stanbic IBTC
• Liaison with Security Officers on the planning of daily and shift activities.
• To provide support as far as is reasonably practicable, in the protection of Site/Company assets from the effects of fire, accidental or malicious loss or damage and unauthorized removal.
• Monitoring of CCTV system and images and responding accordingly to events
• To provide and develop all officers in a well-mannered and service-oriented way for all users of the Control Room
• Maintain Management Information (MI) up to date and secure at all times
• To produce agreed Key Performance Indicators (KPI’S) as agreed on a weekly / monthly basis
• Ensure measures are put in place for protection/confidentiality of proprietary and sensitive information
• Maintain close links with law enforcement agencies, fire service and all internal/external responders.

Responsibilities

• Maintains a safe operating environment with full regard to Health & Safety
• To remain alert at all times in the maintenance of the Control Rooms integrity and in the protection of its assets.
• Ensures Control Room is maintained in a state of continual operational readiness.
• Are aware of what actions to take in the event of an emergency.
• Provide telephone support service during and after working hours.
• Operate public address, personal call and two-way radio systems as required.
• Contact police and other internal/external responders if deemed necessary.
• Keep Control Room and personal appearance up to the established service.
• Carry out additional duties as required during emergencies.
• Operating computer in relation to security documents, mail etc.
• Operating and monitoring CCTV.
• Monitoring of various alarm systems and carrying our appropriate response procedures.
• Supervision of on-site Security guards
• Manage electronic and physical access systems in line with policies and procedures
• Monitoring of all PORs via CCTV and other communication resources
• Investigate security breaches and safety incidences

Communication:

• Capable of communicating professionally and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters.
• Able to communicate on a daily basis with Stanbic IBTC employees effectively
• Attends and contributes to team meetings and briefings that enhance team working.

Documentation:

• Maintains visitor’s and contractors’ logs
• Maintains log of issuing and receiving keys
• Maintains records of lost and found property
• Maintains Control Room logbook.

The Ideal Candidate

• Skilled in operation of CCTV
• Have a sound knowledge of Security technique
• Understanding and ability to use computer systems in operation within the Control Room.
• Excellent telephone etiquette
• Think independently under pressure
• Understanding of all alarm systems.
• Understanding of computer-based scheduling software
• Awareness of Building Management Systems (BMS)
• Age between 27 and 35
• Hold HND or BSC in Engineering, Science or Humanities
• Have minimum of 2 years cognate experience
• Experience in Financial services industry will be an added advantage.