Control Room Lead at APM Terminals

The Role

• The Control Room Lead plays a pivotal role in coordinating all control room operations during a shift, ensuring safety, productivity, and efficiency standards are met.
• This position requires strong leadership and problem-solving skills to manage real-time operational challenges and maintain seamless flow across quay, yard, and gate activities.

Key Responsibilities

• Provide operational direction for the Flow Control Room, ensuring adherence to safety and efficiency standards.
• Supervise control room staff in preparing vessel load and work plans, supporting planning managers and coordinators.
• Monitor and coordinate container discharge and load operations for maximum efficiency.
• Ensure smooth communication between control room and execution teams, maintaining strict compliance with communication protocols.
• Anticipate operational stages to prevent flow disruptions and intervene when necessary.
• Lead deviation management, investigations, and intervention activities.
• Promote discipline, fairness, and transparency within the control room team.
• Embed LEAN principles and TWI practices into daily operations, driving continuous improvement.
• Assess skills matrix for control room roles and coordinate training plans.
• Maintain strong relationships with internal teams and external stakeholders, including shipping lines and agents.

What We’re Looking For

• Lean-minded: We are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
• Proven experience in terminal or logistics operations, with a solid understanding of flow planning and execution.
• Strong leadership and people management skills, with the ability to guide and motivate a team.
• Excellent communication and coordination abilities to manage multiple stakeholders.
• Analytical and problem-solving skills to address operational challenges effectively.
• Familiarity with operational tools, scorecards, and planning systems is an advantage.