APM Terminals is an international container terminal operating company headquartered in The Hague, Netherlands. It is one of the world's largest port and terminal operators as well as providing cargo support and container Inland Services, and is the largest port and terminal operating company in terms of overall geographic scope operating a Global Terminal N...
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The Control Room Lead plays a pivotal role in coordinating all control room operations during a shift, ensuring safety, productivity, and efficiency standards are met.
This position requires strong leadership and problem-solving skills to manage real-time operational challenges and maintain seamless flow across quay, yard, and gate activities.
Key Responsibilities
Provide operational direction for the Flow Control Room, ensuring adherence to safety and efficiency standards.
Supervise control room staff in preparing vessel load and work plans, supporting planning managers and coordinators.
Monitor and coordinate container discharge and load operations for maximum efficiency.
Ensure smooth communication between control room and execution teams, maintaining strict compliance with communication protocols.
Anticipate operational stages to prevent flow disruptions and intervene when necessary.
Lead deviation management, investigations, and intervention activities.
Promote discipline, fairness, and transparency within the control room team.
Embed LEAN principles and TWI practices into daily operations, driving continuous improvement.
Assess skills matrix for control room roles and coordinate training plans.
Maintain strong relationships with internal teams and external stakeholders, including shipping lines and agents.
What We’re Looking For
Lean-minded: We are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
Proven experience in terminal or logistics operations, with a solid understanding of flow planning and execution.
Strong leadership and people management skills, with the ability to guide and motivate a team.
Excellent communication and coordination abilities to manage multiple stakeholders.
Analytical and problem-solving skills to address operational challenges effectively.
Familiarity with operational tools, scorecards, and planning systems is an advantage.
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