Content Creation & Fellows Support at UNDP

Details

Mission and objectives

UNDP is the United Nations largest agency with a mandate to eradicate poverty, through sustainable and inclusive human development. UNDP has been in Nigeria since the country became independent in 1960 providing capacity building and policy development support to the Federal Government of Nigeria in areas of Governance & Peace Building, Inclusive growth, and Sustainable Development. UNDP continues to support the government in the implementation of development interventions aimed at meeting medium to long term goals enshrined in National and Subnational development plans as well as the Sustainable Development Goals. The goal of UNDP is to improve the lives of the people of Nigeria, especially the poorest and most vulnerable, and to ensure a future that offers equality, dignity, and opportunity for all. UNDP works in partnership with the federal Government of Nigeria, development partners, UN agencies, civil society and local communities to help identify local solutions to meet global and national development challenges through a range of interventions that combine UNDP’s expertise and comparative advantage in the areas of Governance & Peace Building, Inclusive growth and Sustainable Development.

Context

UNDP jointly with the Federal Government of Nigeria with support from the European Union in launched the Jubilee Fellows Programme as a youth employability programme seeking to connect 20,000 fresh graduates annually to placement opportunities in private sector. As of November 2022, a roster of 20,000 had been onboarded onto the programme, with 1,500 Fellows resumed their placements. A key success factor of this programme is on the extent to which fellows and host organisations are regularly engaged, their queries responded to, and concerns addressed. We are therefore seeking the services of 10 online UN volunteers to support the programme in generating content, enhancing engagement with fellows and responding to queries from from Fellows on various communication channels.

Task description

• Tracking and monitoring queries, concerns, complaints from Jubilee Fellows (on the social media and email channels);
• In consultation with the NJFP team, responding to emerging concerns and complaints
• Preparing reports of queries and complaints handled
• Creating content for bulk communication based on clusters of complaints and concerns
• Creating content for regular updating of the NJFP website