Content / Community Manager at Apex Network Limited

Job Description

• The ideal candidate should have exceptional oral and written communication skills, have the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations٫ both online and offline.
• Ultimately٫ you will act as the voice of our brand and the management of all community communication.

What you will do :

• Ensure that all Email and sms communication and social media campaigns align with business goals and marketing strategies.
• Maintain a content marketing calendar that schedules all aspects of the creation and delivery of content throughout the year
• Provide engaging content for all necessary communications to our clients
• Respond to comments and customer queries in a timely manner on our social platforms
• Organize and participate in community building and brand awareness boosting events.
• Ensure brand consistency by communicating with Marketing٫ PR٫ and Communications teams.
• Build relationships with customers٫ potential customers٫ industry professionals and journalists
• Stay informed on trends in digital technology.

What you should have/ be:

• Proven 3 years + work experience as content creator, copy writer and /or Brand Strategist
• Experience launching community initiatives (e.g. building an online forum٫ launching an ambassador program٫ creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics.
• Excellent verbal communication and writing skills
• Hands on experience with brand management through social media
• Monitor website traffic and customer engagement through metrics٫ and be able to interpret those metrics.
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field