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  • Posted: Jun 28, 2021
    Deadline: Jul 10, 2021
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  • The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy. We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...

     

    Contact Centre Quality Assurance Analyst

    Job Requirement

    • Candidates must have a minimun of 3 years experience in the use of Avaya CMS and Avaya Work Force Optimization modules like Forecasting, Quality Management, Speech Analytics, Performance Management, and “E-learning and coaching” in a contact centre.
    • Deliver personalized instruction to end-users
    • Outstanding written and verbal communication skills.
    • Exceptional interpersonal and presentation skills.
    • Develop and issue educational content.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their resume to: recruitment2@simba.com.ng using the Job Title as the subject of the mail.

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