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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
Job Purpose
Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.
Key Responsibilities/Accountabilities
Contact clients and provide pension service information via outgoing calls
Provide prompt resolution of requests on Remedy Helpdesk
Process all Transactional Notification Service (TNS) for clients
Document all call information on NAV Notes Management
Providing reports on telephone interactions with clients
Displaying Professionalism/Product knowledge when interacting clients
Minimum Qualification and Experience
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