Contact Centre Agent at Resource Intermediaries Limited

Job Summary

• The Contact Centre Agent manages customer interactions, enhances engagement, and contributes to business growth. 
• This role requires exceptional communication skills, a sales-driven approach, and the ability to resolve customer inquiries efficiently while delivering outstanding service.

Key Responsibilities

• Handle a high volume of inbound messages with professionalism and efficiency.
• Assess customer needs and provide tailored solutions to enhance satisfaction.
• Build and maintain trust-based relationships with customers through clear and transparent communication.
• Resolve customer complaints effectively, ensuring timely follow-up and issue resolution.
• Maintain comprehensive records of customer interactions, account modifications, and service requests.
• Demonstrate commitment to customer success by proactively engaging and delivering top-tier service.

Qualifications & Experience

• Education: B.Sc or HND (Minimum 2.2 or Lower Credit).
• Experience: At least 3 years of proven experience in customer service
• Technical Proficiency: Strong familiarity with CRM systems, digital tools, and customer engagement platforms.
• Communication & Relationship Management: Excellent verbal and written communication, active listening, and interpersonal skills.
• Problem-Solving & Adaptability:Ability to handle complex issues, resolve conflicts, and engage effectively with diverse customer profiles.
• Time Management: Strong multitasking, prioritization, and organizational abilities in a fast-paced environment.