MIM Finance Company is a CBN-licensed financial institution dedicated to providing accessible and responsible credit solutions to individuals and businesses.
Ethica Resolve Contact Centre (BPO) is committed to delivering exceptional customer engagement services for both local and international clients across multiple industries.
This unique partnership means that as a Contact Centre Agent / Contact Support Agent, you will be part of a dynamic team providing customer-centric solutions in different functions such as sales, collections, customer service, telesales, account management, and other support roles as determined by the client’s needs.
Role Overview:
We are looking for highly motivated, customer-focused individuals to join our team. The successful candidates will handle inbound and outbound interactions across multiple channels (phone, email, live chat, and social media) while delivering professional, empathetic, and results-oriented service.
This role may involve supporting clients in the UK, US, and other international markets, requiring excellent fluency, clear enunciation, and strong interpersonal skills.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and live chats in a professional and courteous manner.
- Support clients in various customer-centric functions, including sales, telesales, debt collections, customer service, and account management.
- Provide accurate information, resolve inquiries, and address customer concerns effectively.
- Promote products or services where applicable, in line with client campaigns and sales targets.
- Follow up on customer interactions to ensure timely resolution and satisfaction.
- Update and maintain accurate customer records in CRM systems.
- Adhere to client-specific scripts, guidelines, and performance metrics.
- Demonstrate commitment to Treating Customers Fairly (TCF) and maintaining high service standards.
Requirements:
- Minimum Education: Bachelor’s degree (HND holders with strong experience may be considered).
- Excellent communication skills — both written and verbal — with clear enunciation and strong listening skills.
- Fluency in English is essential; ability to adapt tone and style for international clients is an advantage.
- Strong customer service orientation with a problem-solving mindset.
- Proficiency in using computers, CRM software, and Microsoft Office tools.
- Ability to multitask, manage time effectively, and work in a target-driven environment.
- Previous experience in customer service, sales, call centre operations, or collections is an advantage but not mandatory.
- Willingness to work flexible shifts, including evenings or weekends, if required by client schedules.
- Candidate must reside on the Island or in commutable distance to the Island
What we Offer:
- Competitive salary and performance-based incentives.
- Opportunity to work with international clients.
- Career development and training opportunities.
- Dynamic and inclusive work environment
Interested and qualified candidates should apply using the Apply Now button below.
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