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  • Posted: Jun 14, 2021
    Deadline: Jun 15, 2021
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  • Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals. The Company currently operates in 25 states in Nigeria including the Federal Capital Territory- Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.

     

    Contact Centre Agent

    Location: Ikeja, Lagos

    Job Responsibilities

    • Handle customer enquiries via telephone
    • Ensure that calls are handled professionally and manage the length of calls.
    • Provide customers with needed information and support
    • Make outbound calls and receive inbound calls
    • Ensure that customers are satisfied with the services of the organisation
    • Gather information from customers.
    • Adhere to call script and call centre policies.

    Requirements

    • Candidates with OND, ability to speak Hausa is an added advantage.
    • Candidates should possess 0-2 years work experience.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: careers@creditdirect.ng using "Contact Centre Agent" as subject of the mail.

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