Contact Centre Agent at ConSol Limited

(English & at least one (1) Major Nigerian Language - Yoruba, Igbo or Hausa)

Location: Oshodi, Lagos

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls
• Ensure that customers / callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Experience

• Minimum of 1 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

• Oshodi / Ilupeju / Mushin
• Ilasa / Cele / Isolo / Okota / Ajegunle
• Gbagada / Bariga / Somolu / Oworoshoki / Anthony
• Yaba / Onipanu / Palmgroove / Fadeyi
• Surulere
• Maryland
• Ojota/Ogudu/Ketu