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  • Posted: Feb 25, 2021
    Deadline: Feb 28, 2021
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  • Read more about this company

     

    Contact Centre Agent

    Location

     Lekki, Lagos

    Responsibilities

    • To receive and resolve calls from providers and have first call resolution on pre-authorization queries and escalate where necessary.
    • To receive and resolve all member related calls and ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
    • To receive calls from prospective clients and re-route the calls to the Sales and Distribution department, ensuring that the prospective clients receive the best service.
    • Keep records of all communications and send regular reports to the supervisor.
    • To follow up on specific cases with the supervisor.
    • To advise members on individual benefits and how to utilize these benefits best.

    Job Requirements:

    • Candidate must be a registered nurse, midwife or possess B.Sc. Nursing with a valid license. Candidate must have a minimum of Credit or Second-Class Upper Division, and additional medical qualification will be an added advantage.
    • Candidate must have a minimum of 1-year clinical experience, and experience in a similar role in a Health Maintenance Organization (HMO) will be an added advantage.
    • A previous experience in a call centre with an HMO would be an added advantage.
    • Candidate must have advanced knowledge of Medical Global Best Practices, Health Insurance, Products and Processes
    • Excellent organizational, communication (verbal and written), listening skills and attention to detail.
    • Candidate must be very proficient in Microsoft office packages.
    • Fluent in any major Nigeria language is an added advantage.

    NB  Strictly for candidates with a Nursing background only.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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