Contact Centre Advisor (Support) at Renmoney

The Position

• We are currently seeking to employ a Contact Center Service Agent to provide top-notch service to customers with speed, convenience and expertise thereby maintaining a friendly business relationship.

Responsibilities

• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Receive calls, chats, emails, and other interactions from existing customers with account enquiries, requests, and complaints and provide first level support.
• Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
• Provide correct and complete information to customers on the organization’s products and services.
• Make outbound calls to customers and potential customers.
• Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

Requirements
Required:

• University Degree or equivalent standard
• 2+ years of experience in sales related field
• Experience with customer service relationship

Preferred:

• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

This job is perfect for you if you:

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
• Have excellent verbal and written communication skills
• Are excel and numbers-savvy and very detail oriented

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team.

What’s in it for you

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.