Contact Center Agent at Mopheth Group

Job Description

• We are seeking an experienced Contact Center Agent with a background in retail settings, dedicated to delivering outstanding customer service.
• The ideal candidate will engage clients across various communication channels, resolve issues, drive sales, and contribute to organizational growth.

Job Functions / Responsibilities

• Handle incoming and outgoing calls, emails, chats, and other channels to assist customers.
• Process sales inquiries, and orders, and upsell additional products or services.
• Build strong product knowledge so that you can answer questions at all times
• Processing orders
• Maintain customer information in CRM systems and document interactions for quality assurance.
• Monitor customer communication across multiple channels and provide feedback and coaching to improve service.
• Gather and analyze customer feedback to enhance satisfaction and identify areas for improvement.
• Assist with onboarding new customers and resolve issues in collaboration with other teams.
• Track and update customer interactions in the CRM system to meet team targets.
• Market the Company’s product to Prospective Clients.

Requirements/ Qualifications

• Minimum academic qualification of OND / HND degree in any discipline
• Must be able to communicate effectively in English.
• Previous experience as a contact center agent in a retail store.
• Strong communication skills, both verbal and written.
• Proficiency in CRM systems and customer service tools.
• Ability to multitask, prioritize, and manage time effectively.
• Residency in Victoria Island or its environs.
• Completion of National Youth Service Corps (NYSC).

About You:

• Strong communication and active listening skills.
• Customer-focused and adaptable to various personalities.
• Ability to remain calm and professional under pressure.
• Empathetic, patient, and dedicated to exceeding expectations.

Salary
N80,000 - 150,000 / month, depending on experience.

Other Benefits:

• HMO & Pension