Contact Center Advisor at Renmoney

About the Role

As a Contact Center Advisor, you will be responsible for:

• Handling inbound and outbound customer calls with professionalism, empathy, and efficiency.
• Providing accurate information to customers about our products, services, and processes.
• Assisting customers with inquiries, complaints, and requests, and resolving issues to ensure customer satisfaction.
• Updating customer records and ensuring accuracy of information entered into the system.
• Identifying opportunities to promote and cross-sell our products and services to customers.

Requirements

• Minimum of a bachelor's degree in any field.
• Prior experience in a customer service or call center role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good knowledge of Microsoft Office Suite.
• Flexible schedule and ability to work shifts, including evenings, weekends, and public holidays.

Why Join Us?

At Renmoney, we value our employees and provide a supportive and inclusive work environment. As a Contact Center Advisor, you will have the opportunity to grow your skills, contribute to our success, and make a positive impact on the lives of our customers.

Requirements

• Bachelor's degree in any field
• Prior customer service or call center experience (preferred)
• Excellent communication skills
• Problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Flexible schedule and availability to work shifts