Contact Care representative at Stresert Services Limited

Job Summary

• A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Identify customer needs and deliver satisfactory services
• Build trust through clear, consistent communication
• Provide accurate information using proper tools.
• Meet sales and call handling targets.
• Resolve complaints promptly and follow up.
• Maintain customer records and process accounts.
• Follow all communication policies\'
• Deliver exceptional, customer-focused support.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively