Concierge at Peniel Apartments

GENERAL JOB DESCRIPTION

Serves as the guest's liaison for both apartment and non-apartment services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-apartment or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Could also assist in making reservations.

DUTIES & RESPONSIBILITIES

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Perform any other job-related duties as assigned.

EDUCATION & TRAINING

• Minimum of an SSCE certificate.

KNOWLEDGE & EXPERIENCE

• Proven experience as concierge; experience in customer service or relevant role is an advantage.

SKILLS & ABILITIES

• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Strong interpersonal skills 
• Ability to work under pressure
• Ability to use initiative to work alone with a team