Concierge & Guest Management Officer (Male) at Banksome Group of Companies

Job Description

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Welcome all guests as if they were arriving in your own home.
•  Register guests, and modify any information required to complete the registration process.
• Confirm credit and payment method at check-in.
• Directs guests to daily functions within the hotel campus.
• Directs guests to area events, businesses and attractions.
• Log all guest requests and confirm completion.
•  Review hotel inventory and house count for availability and rates.
•  Balance and prepare individual paperwork for closing of shift.
•  Maintain and market special guest programs.
•  Run daily arrival report and mark registration cards for special requests.
•  Distribute packages and mail to guests or inform them of receipt.
•  Process accounts for departing guests and collect room keys.
•  Confirm full payment at check out.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.

Qualifications

• Bachelor’s Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage)
• 2-3 years of experience 
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
• Excellent problem solving and analytical skills.
• Possess strong business acumen.

Additional Information

• Pension
• H.M.O
• Call Allowance